Refund policy

We do our best to ensure our products are of the highest quality and safe for little ones. Our products are handmade and sometimes mistakes happen and we gladly accept returns when the item is faulty. We do not accept returns for change of mind. 

Returning purchases: 

• We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase is accepted.
• We'll send you a return label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@littleheartsandsouls.com.au. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@littleheartsandsouls.com.au

 

Exceptions / non-returnable items 

Certain types of items cannot be returned, such as custom products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately we cannot accept returns on sale items.

Exchanges and Refunds 

We do not provide refunds. Faulty items will be replaced at no extra charge to you OR we will provide you with store credit equal to the original purchase price.